CSCW 2016 (ACM’s conference on Computer Supported Cooperative Work and Social Computing) took place in San Francisco last month. I attended (my second time at this conference!), and it was wonderful meeting new and old colleagues alike. I thought I would share some reflections and highlights that I’ve had from this year’s proceedings.
Many papers addressed issues of privacy from a number of perspectives. Bo Zhang and Heng Xu study how behavioral nudges can shift behavior toward more privacy-conscious actions, rather than merely providing greater information transparency and hoping users will make better decisions. A nudge showing users how often an app accesses phone permissions made users feel creepy, while a nudge showing other users’ behaviors reduced users’ privacy concerns and elevated their comfort. I think there may be value in studying the emotional experience of privacy (such as creepiness), in addition to traditional measurements of disclosure and comfort. To me, the paper suggests a further ethical question about the use of paternalistic measures in privacy. Given that nudges could affect users’ behaviors both positively and negatively toward an app, how should we make ethical decisions when designing nudges into systems?